FAQ

How does ApTap work?


ApTap connects to your bank accounts using our trusted third party provider; SaltEdge ©. We retreive your banking data through them, which we process to automatically detect your recurring payments. ApTap then organises these recurring payments onto a calendar for you, so you know what you are paying for, how much you are paying, when the money is being taken and from what bank account. ApTap then allows you to cancel the majority of the services we detect either by sending a cancellation request email for you.




How does ApTap cancel susbcriptions / direct debit?


ApTap does not cancel direct debit payments through your bank. Rather than just cancelling the direct debit payment, ApTap contacts your service provider directly and cancels the contract/service on your behalf. This ensures that both the service and the direct debit is cancelled so you don't get any surprise charges.




Which bank accounts can I connect to ApTap?


ApTap supports all the major UK banks. Here is the full list: American Express Bank of Scotland Barclaycard Barclaycard Business Barclays Barclays CSV Capital One Bank Co-operative Bank First Direct First Direct CSV Halifax Bank HSBC HSBC Business HSBC Expat Lloyds Bank Lloyds Bank Business MBNA Bank MBNA CSV Metro Bank Personal Nationwide Bank Nationwide CSV Nationwide Historical CSV Natwest business Natwest CSV NatWest offshore (international) Natwest personal Royal Bank of Scotland (Digital Banking) Santander Business Banking Santander CSV Santander Personal Banking Starling Bank OAuth Tesco Bank Triodos Bank TSB Bank plc Ulster Bank




Is ApTap safe?


You can feel safe that your information is guarded with banking-level security. ApTap uses state-of-the-art security measures, such as 256-bit encryption to protect all your sensitive information. ApTap never sees your banking credentials.Our third party provider Saltedge is also an industry leader in security. For more information about SaltEdge security, click here.




Is ApTap free?


Yes, ApTap is completely free!




The service is great! How is ApTap free?


ApTap makes its revenue by taking a small fee each time a user switches or signs up to a new service through us. At ApTap we aim to be completely unbiased and transparent unlike the comparison giants, by showing the best available deal for you rather than promoting the deals that make us the most money.




Is ApTap available on Android?


For the time being, the first version of the app is only available on iOS. We can assure you that an Android version is in the works so please sign up to our exclusive mailing list or follow us on soical media @ApTapUK for product updates.




Does ApTap work with banks outside the UK?


For now, ApTap is based only in the UK. We will expand internationally in the future. Please sign up to our exclusive mailing list or follow us on soical media @ApTapUK for product updates.




Is ApTap a bank?


No, we are not a bank or banking app! We connect your banks and service providers into one platform, and put you in control.




How secure is the app and my data?


ApTap always encrypts all sensitive information, using state-of-the-art 256-bit encryption. Your data is securely stored on the AWS servers. We always ask you to provide us with Touch/Face ID when logging in or performing actions in the app for extra layers of security. We run all necessary types of testing, such as penetration and unit testing, to ensure our app is safe from hackers.





We’d love to hear from you and are always trying to improve the experience for our users! Any ideas or feedback are always welcome, just send them over to contact@aptap.co.uk and we'll be in touch ASAP. We strive to ensure we are the smartest way to organise bills.

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